Cancellation & Refund Policy

Booking Cancellation Requests

• Cancellation requests should preferably be communicated through confirmed communication channels such as WhatsApp, email or phone.
• Cancellation charges may apply depending on booking timelines, vendor policies and operational commitments.
• Certain bookings may involve non-refundable advance payments or reservation charges.
• Cancellation processing may begin only after confirmation from relevant travel vendors or service providers wherever applicable.

Hotel, Airline & Transport Policies

Hotels, airlines, transport operators and third-party travel vendors may operate under independent cancellation and refund conditions.

• Refund eligibility may depend on hotel cancellation deadlines and vendor-specific conditions.
• Airline ticket cancellations are subject to airline fare rules and applicable cancellation charges.
• Transport booking cancellations may involve operational retention charges depending on reporting schedules and vendor commitments.
• Certain peak-season, event-period or promotional bookings may be partially refundable or non-refundable.

Refund Processing Timelines

• Refund timelines may vary depending on vendor confirmation, payment gateway processing and operational verification.
• Approved refunds are generally processed through the original payment method wherever operationally feasible.
• Banking or payment gateway processing timelines may vary depending on financial institutions and transaction methods.
• Certain deductions related to vendor charges, taxes or operational commitments may apply wherever applicable.

Customised Tours & Group Departures

Customised itineraries and group departures may involve advance vendor commitments, transport reservations and operational coordination.

• Group tour arrangements may involve partial retention charges once confirmations are processed.
• Customised travel planning charges, permits or special arrangements may not always be refundable.
• Refund eligibility for group departures may depend on supplier terms and travel timelines.

Non-Refundable Services

• Certain permits, event tickets, promotional offers or special reservations may be non-refundable.
• Visa fees, government charges or third-party processing fees may not be refundable wherever applicable.
• Last-minute operational bookings may involve stricter cancellation conditions depending on supplier commitments.

Operational Delays & Force Majeure

Refunds or cancellations affected by circumstances beyond operational control may be subject to supplier policies and external conditions.

• Weather disruptions, road closures, political situations or natural events may affect travel operations.
• Delays caused by airlines, transport operators or government restrictions may not always qualify for direct refunds.
• Atharva Travels will attempt reasonable coordination assistance wherever operationally possible.

Payment Gateway Refunds

• Online refund processing may be subject to payment gateway verification and banking timelines.
• Refund processing status may vary depending on transaction methods and payment service providers.
• Customers are requested to verify payment details before initiating transactions.

Communication & Assistance

• Customers are encouraged to communicate cancellation or refund queries promptly for smoother coordination.
• WhatsApp, email and phone communication may be used for refund coordination and booking assistance.
• Relevant booking references and payment details may be requested for operational verification.